UK Service Terms and Conditions for Landscaping Sutton

These service terms and conditions apply to all domestic and commercial landscaping services provided under the name Landscaping Sutton, including garden maintenance, turfing, planting, hard landscaping, clearance, minor construction, seasonal work, and related outdoor property services. By requesting a quotation, confirming a booking, or allowing work to begin, the client agrees to be bound by these terms. These terms are intended to set out the basis on which services are delivered, payments are made, responsibilities are shared, and legal rights are protected in a fair and transparent way.

For the purposes of these terms, “we”, “us” and “our” refer to the landscaping service provider, while “you”, “your” and “the client” refer to the person, business, landlord, managing agent or other party commissioning the work. These terms apply whether the work is arranged as a one-off project or an ongoing service agreement. If a separate written agreement has been issued, those specific terms will apply alongside these general conditions unless they conflict, in which case the written agreement will take priority.

Any reference to landscaping services includes associated labour, preparation, waste handling, travel where agreed, use of tools and machinery, and reasonable supervision of the works. Nothing in these terms limits your statutory rights under UK law. These terms should be read carefully before booking, especially where access, safety, timing, materials, or site conditions may affect how the work is carried out.

Booking Process

All bookings begin with an enquiry, after which we may request photographs, site measurements, a description of the required work, and any relevant access or safety information. In many cases, a site visit may be needed before a final quotation can be prepared. Quotes are normally based on the information available at the time and may be revised if the scope, condition of the site, or client instructions change. A quotation is not an acceptance of work until it is confirmed by us in writing or verbally, and a booking is not secured until any required deposit is paid.

When a booking is accepted, we will normally agree a date or time window for the work. Because landscaping services may be affected by weather, ground conditions, supplier delays, or unforeseen site issues, the scheduled date may need to change. We will make reasonable efforts to notify you of any delay and to rearrange the service at the earliest practical opportunity. The client is responsible for ensuring that the site is ready for work, including access to gates, driveways, water, electricity, and any agreed parking or loading areas.

It is the client’s responsibility to disclose any known hazards, underground services, protected trees, boundary issues, planning restrictions, covenants, shared access concerns, or other matters that may affect the service. If a project requires permits, permissions, consent from a landlord or freeholder, or approval from a managing agent, the client must obtain these before work begins unless we have expressly agreed otherwise in writing. We may suspend or decline work where the site conditions, legal restrictions, or health and safety risks make it inappropriate to proceed.

Payments and Pricing

Prices may be quoted as a fixed fee, day rate, hourly rate, or stage-based payment plan depending on the nature of the landscaping project. Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Estimates are provided in good faith but are not fixed prices unless expressly described as such. Any items not included in the quotation, such as additional materials, specialist disposal, extra labour, or design changes requested after work begins, may be charged separately.

Where a deposit is requested, it is used to secure a date, cover initial administration, reserve materials, and allocate labour. Deposits are usually non-refundable once procurement or scheduling has begun, except where required by law or where we cancel the booking without good reason. For larger landscaping projects, we may request stage payments tied to milestones such as commencement, completion of groundwork, installation, planting, or final handover. Final payment is due immediately upon completion unless a different payment period has been agreed in writing.

Invoices must be paid by the due date stated on the invoice or payment request. If payment is late, we reserve the right to charge interest and reasonable recovery costs in accordance with applicable UK legislation. We may also pause or stop work on any project where an invoice remains unpaid, without accepting responsibility for any delay resulting from that pause. Any discounts, promotional rates, or special offers are valid only if clearly confirmed in writing and may be withdrawn if the booking is changed materially.

Cancellations, Changes and Rescheduling

If you need to cancel or change a booking, you must notify us as soon as possible. Reasonable notice allows us to adjust our schedule and may reduce or avoid cancellation charges. Where a project has already required materials to be ordered, labour to be reserved, or subcontractors to be engaged, we may retain part or all of the deposit or charge for costs reasonably incurred. Any refund due will be calculated after deducting non-recoverable expenses, administration, and work already completed.

We may cancel or reschedule a booking if weather, access problems, unsafe conditions, supplier failures, staff illness, equipment failure, or other events beyond our reasonable control prevent us from carrying out the work safely or effectively. In such circumstances, we will aim to rearrange the service for a suitable alternative date. We will not be liable for losses caused by unavoidable rescheduling, provided that we have acted reasonably and have not breached these terms.

If the client is not available at the agreed start time and has not provided suitable access, we may treat the appointment as a late cancellation or a failed visit and charge accordingly. For larger landscaping services, repeated postponements by the client may require a revised quotation, updated schedule, or new deposit. If the client becomes aware that a planned job must be altered, they should inform us promptly so that any changes can be assessed before costs increase unnecessarily.

Service Standards and Client Responsibilities

We will carry out landscaping work with reasonable skill and care, using suitable materials and methods for the agreed scope. However, the success of any outdoor project can depend on soil conditions, drainage, weather, existing structures, and the maintenance that follows completion. Unless otherwise agreed, we do not guarantee the long-term performance of living plants, turf, or natural materials where outcomes are affected by factors outside our control. Advice given during the project is provided in good faith and should be followed with due regard to site-specific conditions.

The client must ensure that children, pets, vehicles, furniture, ornaments, and fragile items are moved or protected before work begins if they could be affected by the service. If we are asked to move items, we will do so only where reasonable and at the client’s risk, unless the item is damaged by our negligence. The client should also make us aware of any concealed pipes, cables, irrigation systems, drainage runs, or other hidden features that could be affected by digging, cutting, or machinery use.

Where the work includes planting, turfing, mulching, or aftercare, the client is responsible for watering, feeding, weeding, and general upkeep after handover unless an ongoing maintenance contract has been agreed. Landscaping Sutton cannot accept responsibility for deterioration caused by neglect, drought, flooding, frost, pests, disease, vandalism, or misuse after completion. If any work is carried out on a phased basis, each phase may be treated as separately completed for the purpose of inspection and payment.

Liability and Insurance

We maintain appropriate insurance cover for the activities we undertake, but our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, we will not be responsible for indirect, special, or consequential losses, loss of profit, loss of business opportunity, or damage arising from circumstances outside our reasonable control.

If damage occurs as a direct result of our negligence, we will assess the matter fairly and may repair, replace, or compensate for the affected item up to a reasonable amount connected with the relevant service. We are not liable for pre-existing defects, wear and tear, structural movement, hidden faults, or damage caused by third parties, extreme weather, or unsuitable instructions given by the client. Any claim should be reported promptly and supported by reasonable evidence so that the issue can be investigated.

Any materials supplied remain our property until paid for in full, where allowed by law. Where the client supplies materials, we are not responsible for defects in those materials unless the defect was obvious and we proceeded unreasonably. If machinery or tools are damaged because of concealed hazards, unsuitable access, or inaccurate information supplied by the client, the reasonable cost of repair or replacement may be charged to the client where permitted by law. This applies to all forms of garden landscaping in Sutton and related outdoor works.

Waste Regulations and Site Clearance

All waste handling will be carried out in accordance with applicable UK waste legislation and duty-of-care requirements. Green waste, soil, rubble, timber, packaging, and other materials removed from site may be transported, recycled, reused, or disposed of by us or by a suitably authorised waste carrier. Where a waste transfer note, disposal fee, or skip hire is required, the cost may be included in the quotation or charged separately. Waste will only be moved to approved facilities or handled by authorised persons.

The client must not ask us to dispose of hazardous, contaminated, or regulated waste without full disclosure. Such waste may include asbestos, chemicals, oils, paint, medical waste, sharps, gas bottles, batteries, and any other controlled materials. If hazardous waste is found during a project and was not previously disclosed, we may stop work immediately and seek further instructions. Additional charges may apply where specialist handling, testing, segregation, or licensed disposal is necessary. We reserve the right to refuse to transport waste that we reasonably believe cannot be moved lawfully or safely.

When site clearance is included, the extent of clearance will be limited to what is described in the quotation or agreed in writing. We may chip, stack, bag, load, or remove material according to the nature of the project and the available access. If reusable materials are removed, ownership transfers to us only if this has been agreed or is permitted by law. The client remains responsible for ensuring that any items they wish to retain are clearly identified before the work starts.

Variations, Completion and Disputes

If the client requests changes to the agreed landscaping service, we may provide a revised price, revised timeframe, or revised specification before continuing. Verbal instructions given on site may be acted on if they are clear and consistent with the project scope, but significant changes should be confirmed in writing whenever practicable. Additional work carried out at the client’s request, or made necessary by unexpected conditions, may be invoiced separately even if the original quotation has already been accepted.

Completion will usually be deemed to have occurred when the agreed works have been carried out and the site has been left in a condition reasonably consistent with the quotation, allowing for natural variation in outdoor work. Minor snagging items may be corrected within a reasonable time after notification, provided they are covered by the scope of the service and were not caused by later damage or misuse. Payment obligations continue to apply even if minor defects remain to be resolved, unless the issue is serious and directly attributable to our failure to perform the service properly.

If a dispute arises, both parties should first attempt to resolve the matter in good faith and without unnecessary delay. We encourage clear communication, supporting photographs, and a reasonable opportunity for inspection or remedy. These terms are governed by the laws of England and Wales, and any dispute that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.